BANGALORE SOFTWARE SERVICES (P) LIMITED is a 15 years young Software Development, Consulting and IT staffing Company, providing services, solutions and products to Enterprises worldwide. BSS has built a strong expertise in several vertical industries and caters to the needs of clients in US, Europe, Middle East & APAC countries.
BANGALORE SOFTWARE SERVICES, SURIN PARTNERS INC. ( U.S SUBSIDIARY ) is a part of the Surin Group of Companies that has interests in various domains such as manufacturing, software services, financial services & IT Staffing. The group employs over 2100 people across 14 locations.
SURIN PARTNERS INC. ( SPI ) having presence in US @ PLAINVILLE, MASSACHUSSETS, specializes in implementing IBM Business Analytic products.The experience gained by managing the performance of our geographically distributed and culturally diverse organization allows SPI to add value to the implementation of solutions, and recruit the best and brightest from a large pool of talent.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases