• Must have working knowledge and proven ability of all phases and types of coating applications and methods and recognized industry standards. For critical coatings per COMPANY SAES "H" series, inspector shall be additionally qualified to NACE level II critical coatings certification, CSWOIP Level II, or equivalent.
• Must have working knowledge of codes such as Sheet Metal and Air Conditioning Contractors National Association (SMACNA) codes Uniform mechanical code, NFPA 90A,ASHRAE Handbooks and or Equivalent standards.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases