We are looking to strengthen our Capital Market testing team with top notch testing professionals (QA Test Analyst / QA Test Engineer ) who can make a difference Define and implement test processes, strategies and approaches based on development methodology for medium complexity test requirements with support from the technical team Able to write Functional, Integration and Regression test cases from the analysis of requirements document. Test Planning, Test Cases Preparation and Execution Ability to document the test results and log issues in issue tracker. Must have good exposure to API Testing (FIX / SOAP UI).Skill Set:
Preferably having knowledge of Capital Market Domain Strong and innovative approach to problem solving and finding solutions. Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution. Ability to interface with Client, development team and get the issues resolved. Excellent communicator (written and verbal, formal and informal).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases