Intergrow Brands Pvt ltd is a Kerala based FMCG company, have different operations in the divisions like Spices & Masala, Gourmet and Horeca Divisions , across the South India. Headquartered at Vytla, Cochin, Kerala.For more details please visit our website http://intergrowbrands.com/
The Company is also a part of the prestigious Synthite Industries, the world largest value added spices company and the largest chilly company in the world. Synthite has multiple business interest working as different business units. http://www.synthite.com/synthite.html
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases