Task: • Develop and maintain Test Documentation - Test Plan, Test Strategy, Test Cases • Performing UAT, Regression, Functional, Smoke testing on Test and Production environment ensuring quality deliverables • Perform defect reporting and management. • Develop test automation scripts, to be executed as part of CI • Participate in team meetings and product release processes. • Perform web service testing with/without different tools. • Ability to work independently as a self-starter and with a team environment We wish: •Documentation skills with developing test cases/plan •Hands on experience with selenium webdriver and testing webservices • Involved in test
solution-based sales over the phone and in-person • Ability to develop new business, gain trust and maintain customer relationships • Proven ability to multitask and thrive in a fast-paced environment • Excellent customer service and problem-solving
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases