Detailed JD *(Roles and Responsibilities) Functional Manual Testing; Penetration testing, Security Testing, DR Switch testing; little exposure or willingness to work in Prod Support later part of the project
Desired skills* Prior RBS process exp resources preferred; if we dont get both meeting this criteria, at least one must have prior RBS exp
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases