Job Description Send me Jobs like this Location - Narangpura Working days - 6 days Interviews will be conducted in this week only Duties and Responsibilities 1. Go through the software requirements and get clarifications on ones doubts 2. Become familiar with the software under test and any other software related to it 3. Understand the master test plan and/ or the project plan 4. Create or assist in creating own test plan 5. Generate test cases based on the requirements and other documents 6. Procure or create test data required for testing 7. Set up the required test beds (hardware, software and network) 8. Test software releases by executing assigned tests (manual and automated) 9. Report defects (usually in a defect database) to the stakeholders 10. Create test logs 11. Report test results to the stakeholders 12. Reply to returned bug reports (for example, when a bug report is returned as
Reliance Globalcom is spearheading the global telecom ambitions of Reliance Communications -Indiaâs largest integrated telecom service provider. Reliance Globalcom brings together the synergies of Reliance Communications and its integrated global business with a highly successful bouquet of retail products & services. The company serves over 1000 enterprises, 200 telecom carriers and 1.4 million retail customers in 50 countries across 5 continents. It is one of the fastest growing international telecommunication companies in the world today (www.relianceglobalcom.com)
Reliance Globalcom is consolidated global business arm of Reliance Communications Ltd, Indiaâs largest mobile service provider with over eight million customers. Reliance Communication has established a pan-India, integrated (wireless and wire line) and convergent (voice, data and video) digital network, to offer services spanning the entire communications value chain â" infrastructure, services for enterprises and individuals, applications and consulting. The Reliance Group, founded by Shri Dhirubhai H. Ambani (1932-2002), is India's largest business house with total revenues of over US$ 22.6 billion, cash profit of US$ 2.8 billion, net profit of US$ 1.4 billion and exports of US$ 3.6 billion (representing approximately 5% of Indiaâs exports).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases