Experience working on waterfall and agile development teams involved in new system development • Very broad and deep application testing skills • Strong automation skills and exposure to QA methodologies • Minimum of 5 years’ of experience with UFT and ALM/Quality Center • Minimum of 3 Years’ experience with Selenium Web Driver • Minimum of 5 years’ of experience converting manual test plans to automated test scripts. • Hands-on experience in testing complex business applications, understanding large complex environments, and knowledge of requirements based testing • Experience setting up test scenarios • Strong organization skills with an excellent attention to detail • Strong analytical and problem solving skills • Good oral and written communication skillsSkill Set:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases