We, Terralogic Software Solutions Pvt. Ltd., a CMM-Level 3 firm, are a Technology product and services provider for the connected world, providing engineering expertise to customer's roadmap and business needs to bring true partnership. Experienced management team with best-in-class practices and 1000 plus staff across the globe delivering value and success.
We are headquartered in San Jose, CA with development centres in Ho Chi Minh City (Vietnam), Bangalore (India), Dallas (US) and Baulkham Hills (Australia).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases