purchase assistant, desk job, Should be fluent in english, data entry, working in ERP software, Talking to various vendors and creating RFQ's and Purchase orders. coordinating with production and store department on delivery schedule of pending material and take care of the day to day operation requirement of company.
Since 1956 New Era Machines has maintained the tradition of rising to meet the challenges of international standards, demands and quality parameters. With customers across the globe, NEM is a leading manufacturer of automated production lines for the biscuit industry and is capable of executing turnkey projects for biscuits and cookie production.
By sharing experiences with our customers, we have accumulated a wealth of know-how by which our offer superior machine design that gives higher production efficiency.
Our standards have become the yard stick for customer satisfaction. What makes the difference is not just the build quality of our lines but also the most advanced technology delivered at competitive pricing for fully customized products that match and exceed the customers' demands. This allows us to finely balance the capex involved and technology desired. As of today, our machines are running round the clock across North America, Europe, Africa and Far East Asia.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases