Surin Automotive (P) Ltd is one of the leading engineering and manufacturing companies in India operating 12 plants across 8 cities having 5 divisions driving the growth of company.
Commercial vehicle components and assemblies Construction equipment components and assemblies Tractor and agricultral components and assemblies Car components and assemblies Seats and seating systems Surin was judged at the 43rd fastest growing mid- sized company in India by Inc.500.
Surin is financially strong and profitable since inception. It is rated as "A- Stable" by CRISIL.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases