ValeurHR Hiring Call: Opening and opportunity for Project Manager who wants to join at Noida.Skill Set:
• Represents business, customers/users and guides the team toward building the right product. • Manages and runs the projects using agile methodology- SCRUM • Takes complete responsibility of Product Excellence (Product Quality, product differentiation) "amp Business Excellence (Revenue, cost, Velocity, schedule, Customer Satisfaction
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases