Innovela is a pioneering, young and dynamic consulting engineering group operating in the niche segment of Precast Concrete Technology specifically to large size Indian Projects. Established in January 2010, Innovela has been engaged in providing value added services for more than 15 Million sqft of Precast Projects in India over past 8 years or so. With thorough knowledge about Precast Concrete Technology, Innovela hand-hold their clients in implementing it in all it's aspects. The Innovela Team stands out in providing the best possible, innovative and practical solutions to the various challenges arising from Clients’ aspirations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases