About Us : We at Vitasta Consulting Pvt. Ltd are servicing the talent acquisition needs for many national and international clients across various domains. We have been helping find a large number of our clients quite a few leaders, functional experts as also emerging precocious talent since 1997.
About Company : Our Client is a leading international company in the fields of medical and safety technology with Technology for Life as their guiding principle. Our Clients products and services are deployed in clinical settings, industry, mining or emergency services. Our Client was founded in Germany in 1889 and today has about 13500 employees worldwide and is present in over 190 countries around the globe. Our Client maintains sales and service organizations in over 40 countries.
Roles and Responsibility :
Position Title : Project Manager - North Zone Location : Delhi Education : University Degree / Diploma in Engineering Experience : 10-15 years Purpose of Function : Projects is one of the important strategy in sales. Responsibility is to manage the Projects department North Zone. Being part of sales department to align with Sales colleagues, zonal managers and work as a team. The same need to be maintained down the line. Take care of various stages of projects from offering to handing over through all the departments internally. Tasks and Responsibilities : 1. Represent company to the Customers in North Zone. Identify brown and green field projects and make necessary efforts that company is considered as a preferred turnkey solution provider. 2. Establish business-plan according to the new hospital projects coming up in North Zone. Should be able to take control of customers, partners needs and accordingly plan the execution of the projects. Should be able to drive project team to generate more market coverage and business in their respective area, in order to achieve the budget. Meet the key stake holders, investors, architects and planners and establish contacts. 3. Target achievement: Business planning and strategy execution of project business to achieve the project budget of North Zone. Maintain adequate funnel to have good hit rate and achieve the budget. 4. Project Excellence: Should be able to maximize from company portfolio. Try to get at least 3 SBF's from the company portfolio in each project. Should be able to manage all the divisions of project department like Planning, Project Sales and Project Execution.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases