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Project Manager / Client Services Manager/ Business Analyst/ Delivery Manager

Keywords / Skills : Project Manager , Client Services Manager, Business Analyst, Delivery Manager, PHP, Wordpress, Magento

5 - 8 years
Posted: 2019-09-01

Software Engineer/ Programmer
Posted On
1st Sep 2019
Job Ref code
Job Description
Job Description:

1st preference to candidate from Chandigarh only.

Resultfirst (Unit of Tangence) is reinventing marketing services with a unique model that has already won clients like NTT, SAP, Oracle, and a large number of venture-backed Silicon Valley companies.

Resultfirst is looking to add an " Senior Account Manager" to the Indian team who would work as an interface between the Client (US) and the production team based in Noida (India). She/he would be responsible for understanding client’s requirements (Web and Print design), Content and Direct Marketing (eMarketing, SEO/SMO and Database) projects, and translate them into actionable tasks for the production team. She/he would be in charge of ensuring that client requirements, quality parameters and project deadlines are met.

The Account Manager would be required to manage monthly spend details and manage client expectations around anticipated invoicing and providing clients an explanation, as and when required.

Additionally, the Account Manager would also be responsible for further growing an existing account by developing opportunity for additional projects.

Key Result Areas:

Understanding of client business

Account growth (new services and client contacts within existing client base)

Client retention

Delivering projects on time and as per quality expectations of the client

Understanding of internal processes and expectations applicable to role

Liaise and facilitate transfer of information between clients/US Client Services team and production team in India, in accordance to the established guidelines and processes

Have thorough understanding of the different kinds of projects that have been developed in the past or are likely to be handled by the production team

Analyze project needs, establish project management strategy, and recommend appropriate level of planning, scheduling and control

Accurate and timely maintenance of communication and reporting tools

Budget management

Skill Set:

Skilled at client servicing "amp account growth
Must have hands on/ high level technology knowledge of PHP, Wordpress/ Magento and should have dealt with International clients
Experience in working with US/Global clients
Excellent verbal and written communication skills
Should have keen eye for detail and be highly organized
Must also understand the value of being a team player (we work with a diverse group of clients and peers)
Analyze data requirements and develop⿞sign and deploy standardized reporting to support business requirements
Participated in the sales cycle when requested to gather requirements, formulate delivery approach and develop a proposal/SOW
Provided guidance and mentoring to client staff/resources working on the implementation
Worked with Workday"rsquos Delivery Assurance to ensure compliance with agreed to checkpoints.
Manage day-to-day client, Global cross-functional interaction
Set and manage client, stakeholder expectations
Develop lasting relationships with client and other external stakeholders.
Should have experience in budget and project management

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