Zajel is established and registered in Qatar as a subsidiary and a telecommunications/IT arm of Aljaber Group; a group of Companies offering a diverse range of products and services in many high Tech and Industrial sectors. As a regional Consultancy, Managed Services, and FTK (Full Turnkey) service supplier, Zajel is offering its services to its clients in the Gulf and Middle East markets since 2007.
Note : This requirement is top urgent , as our client need candidates to be in Qatar by 15th November for their ongoing project, also make sure all applicants are qualified for the given post and should have relevant experience in same field , ( please attach experience experience in any telecom company in India )
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases