The mission at GMC is to make a difference to the lives of people willing to immigrate to countries such as Australia, UK, New Zealand, Canada and Singapore.
World Class quality par excellence is reflected in everything we do. You would feel the concern as you walk in first into our office, we are here for people. We strive to exceed and excel to meet what we call the GMC benchmark. We have set high standards for ourselves we keep raising the bar.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases