Qualification : BE / B.Tech Experience : Min 8-10 yrs with good exp in Offshore Projects. Key Skills : Good Exp in Offshore Projects. Job Location : Mumbai Salary Details : Depend on candidate Exp & skills Job Duration : 6 Months (Extendable) on Third party on party Pay Roll
Job Details : 1. B.Tech Civil with Structural Background who has moved into Management of Detailed Engineering of Offshore Projects; OR 2. B.Tech Mechanical who has moved into Management of Detailed Engineering of Offshore Projects; OR 3. B.Tech Chemical with Process Background who has moved into Management of Detailed Engineering of Offshore Projects
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases