FCS Software Solution Ltd is public company listed on BSE and NSE (India) as 'FCSSOFT'. We provide diverse end-to-end IT and ITES solutions to large and medium enterprises. We specializes in eLearning solutions, Application Development and Management, Remote Infrastructure Management, ITES solutions, and Education.We have multiple development centers in India, Middle-east, Europe, and North America. All our development centers and infrastructure are fully company owned.
We believe in putting customer's interest above everything, taking transparent actions, building trust and acting as a team. Our mission is to deliver exceptional performance to global customers by valuing our human assets, innovative and customized solutions, and quality assurance.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases