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Program Manager - Customer Support - With Leading Healthcare Industry Client

Keywords / Skills : Customer Support, CRM, Program Management

7 - 10 years
Posted: 2019-02-12

Industry
Recruitment/Staffing/RPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Posted On
12th Feb 2019
Job Ref code
10922
Job Description
  • IVD (in vitro diagnostic device) Manufacturing Industry,
  • Medical Devices Industry
  • Healthcare Instruments
  • General (Automotive and others) Manufacturing Industry
  • Candidates from South India be given first priority
, Desired Profile
  • Identifying and designing CS Programs to drive Synergy
  • Identifying and designing CS Programs to drive Cost Saving
  • Implementing these programs in a IT savvy way
  • Training CS CRM team
  • Monitoring progress
  • Management reporting
  • Trouble shooting and resolving bottlenecks
  • Identify training needs and arrange the skill enhancement programs


Reference ID - GH/PHL/JC//25012019//81284/Program Manager - Customer Support ,

About Company

GlobalHunt is an premier executive recruitment and selection services company providing wide range services to companies. Our services are available over a wide geographical area that spans across Asia Pacific, Africa, Europe and American markets, making us one of the leading HR firms.
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