Job Description Experience in building IT strategy, solutioning and enterprise architecture designing Experience of full life cycle delivery in SAP HANA Solution (including Prepare, High Level Design, Detailed Design, Build, Test, Deploy and Support phases) using SAP Native/ Enterprise HANA, SAP HANA Cloud Platform/ API Library, CAL, Business Objects platforms, Digital Boardroom. Experience in Predictive, Prescriptive and descriptive analytics an added advantage Experience and understanding of R language is an added advantage Implementation/ Migration experience of moving SAP BW to the SAP HANA platform as well as excellent experience with BW on HANA Experience with SAP SLT and Data Services or other data provisioning methods is required Experience of implementing SAP HANA Analytics, and SAP HANA Data Modeling is required. Experience of implementing SAP HANA Solution leveraging Big Data/ Data Lake is preferred. Knowledge in the areas of SAP HANA Predictive Analytics Engine, HANA XS Engine, SQL Script Procedures, SAP Leonardo is desired. 10+ Years of work experience in SAP BW including 5+ Years of SAP HANA is 10+ mandatoryA degree in computer science, engineering or a related field; MBA or MS degree is preferred Functional/ technical proficiency with at least 3+ years of industry and/ or consulting experience is desired. Responsibilities Participate in Client and TechM Competency initiatives Work with Client and TechM teams to develop an enterprise solution that is scalable, adaptable and in synch with the ever changing business requirements. Provide SAP subject matter expertise, design expertise and engagement management for data and analytics solutions across the SAP platforms Actively participate in Competency building activities developing demos/ POCs, trainings, mentoring, team building Bring the Thought Leadership across the length and breadth of SAP BW BO Solutions. Help in conducting the Customer Advisory on SAP BW BO Solution requirements. Ability to conduct the Design Thinking Workshops with Customers and TechM Leadership.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases