1. To understand and contribute towards attainment of institutes vision and mission. 2. To follow all rules and regulations as laid down by the institute which include working time in the institute. 3. To work sincerely to execute all duties towards academics which include planning and conduct of lectures, preparation for the course assigned, conduct of internal exams and to maintain the Course file and personal file in appropriate format. 4. To use innovative teaching aids and adopt innovative teaching learning methodologies. 5. To counsel students and conduct extra lectures/ revision lectures for students requiring help. 6. To organize/ coordinate/ attend various seminars/ workshops/training programs. 7. To participate proactively in any research and development activities conducted in the department. 8. To perform other academic/ administrative duties assigned by Head of the Department.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases