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Production Support Technician I

Keywords / Skills : Production Support , Technician, software products, mainframe , production control

0 - 0 years
Posted: 2019-08-16

Industry
ITES/BPO
Function
IT
Role
Technical Support Engineer
Product Manager
Posted On
16th Aug 2019
Job Ref code
147743
Job Description
Job Description :

Are you curious, motivated, and forward-thinking? At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team
It's an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world's largest global provider dedicated to Financial Technology Solutions.

What you will be doing

      • Maintains scheduling system and new/improved work procedures for processing environment.

      • Monitors applications, systems and hardware in a processing environment for abnormal processing conditions.

      • Researches and resolves user problems as well as issues and problems with software systems, operations processing and assigned processing environments.

      • Makes effective use of tools and resources, such as DDF, BBI, Control, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc. to solve the problem. Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, What's UP Gold, Glance Plus, Voiceplan, ECS/Control, Networker, ADSM, pcANYWHERE, ACSLS, etc. to solve open systems production or system problems. Utilizes manuals, write-ups and other tools as an aid in solving problems. Contacts others who are experienced in the area for problem solution ideas. Contributes to the body of knowledge by adding solutions and other information that would be useful to others.

      • Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.

      • Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.

      • Analyzes and implements changes or additions to software systems and operations procedures.

      • Trains internal customers (employees) on changes, new systems or new procedures.

      • May identify new tools, technology or processes that improve overall processing environment or processing efficiency.

      • Assists in defining external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate.

      • Maintains operations support disaster recovery/business continuity plans for assigned processing environments. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.

      • Typically supports production environments but may support only non-production environments.

      • Completes project assignments and special projects commensurate with job expectations.

      • Other related duties assigned as needed.


What you bring:

      • Knowledge of company software products

      • Knowledge of mainframe and/or open systems operating systems

      • Ability to effectively use production control tools and resources for mainframe and/or open system processing environments

      • Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

      • Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, e.g., executive, management, individual contributors

      • Willingly shares relevant technical and/or industry knowledge and expertise to other resources

      • Excellent problem-solving, team and time management skills

      • Is resourceful and proactive in gathering information and sharing ideas


What we offer you

      • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

      • A broad range of professional education and personal development possibilities – FIS is your final career step!

      • A competitive salary and benefits

      • A variety of career development tools, resources and opportunities


About Company

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.<p></p> FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here and here<p></p> For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. <p></p> As part of the selection process this role may require an assessment to determine suitability
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