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Production Support - SFDC

Keywords / Skills : BE / B.Tech

2 - 4 years
Posted: 2019-03-08

Software Engineer/ Programmer
Posted On
8th Mar 2019
Job Ref code
Job Description
Job Description:

Job Description / Key Responsibilities
The candidate shall be responsible to work in support area delivering Enhancements/Trainings/configuration changes.
o Experience of working within Agile methods.
o Experience in the Salesforce Platform, creating and facilitating training to an end user group both bespoke and self service
o Experience of working across all levels of the business, from key stakeholders, directors, developers and end users
o Ensure stability of the systems.
o Enforce adherence to Support best practices, and metric reporting.
o Collaborate with the regional teams to evolve firm-wide best practices and effective support
o Planning and execution of tasks such as automation or tool implementations.
o Proactive notification of system availability and issues to the users.
o Raising Incidents and following it up to closure.
o Hands on knowledge and experience of Salesforce Dev/Configuration.
o Understand salesforce security model
o Good understanding of Salesforce Integration capability Job Requirements:

Essential Skills
o Minimum 2-4 years of hands on experience in CRM implementation, support or related business experience
o SalesForce certifications 201 (mandatory), 211 (advanced admin), 501 (helpful)
o Well versed with all Out of the Box features of Salesforce.
o Understanding and Work experience on CRM concepts which includes Objects, Roles, Fields, Customizations, Approval processes, Validation rules, Data loader, Workflow rules, Process Builder, Sandbox Lifecycle, Managed Packages etc.
o development best practices
o Apex Programming (SOSL and SOQL,'s Web Services and APIs), VF pages, Triggers, Workflow rules, Page Layouts, Roles, Profiles, Reports & Dashboards, Data loader, Process Builder, Sandbox Lifecycle, Managed Packages etc.
o SalesForce Security model
o Integrating SFDC using Web Methods, Web services, SSO, Cast Iron, Informatica etc
o Excellent communication Skills
Experience and Qualifications
BE/ B-Tech / MCA / Any Graduate
2- 4 Years of Experience

Karthika Ragavandran

Key Skill(s)

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