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Production Support

Keywords / Skills : Unix Shell Scripting, Unix Scripting, Shell Script, sql, Production Support, Support analyst, Application support

4 - 8 years
Posted: 2019-11-12

Job Description
Role & Responsibilities:
Production support for finance applications which includes following tasks - Batch support, taking care of the batch failures as per instructions - Raising helpdesk tickets for user queries - Raising incidents for production issues - Taking care of access related/L1 queries from users - Follow up with upstream for delays, resolving production issues, providing solutions to the problems, understanding end to end flow of the application
Good communication skills. Technical skills required are Unix commands, SQL knowledge in querying the database, Debugging skills, Production support attitude

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