Bipin Engineers Pvt Ltd.is an ISO9001:2008 certified company located at Gat no.136 Varve Budruk after Khed Shivapur tol naka.Pune 412205. WE are mainly in manufacture Solar water heating system,Solar roof top system.Also we manufacture Food processing machinery & dairy equipment's. We are Original equipment supplier to TetraPak India.We have place in Limka Book of Records for having maximum installation of solar water heating system
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases