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Keywords / Skills : sql, oracle, "ITIL", IT infrastructure, Infrastucture, "Networking", "AWS", cloud, saas, "software as service", SAS, linux, OS, Splun, RCA, Root Cause Analysis

4 - 9 years
Posted: 2019-03-13

Job Description
Production Engineer

Job Location: Chandigarh

Experience: 5+ Years

Impact on Business

Local contact point for Infrastructure tasks and issue troubleshooting
The service quality related deliverables like Infrastructure and Platform RCAs and Platform Changes will be hugely impacted.
Coordinating service problems/disruption/degradation situations.
Driving service quality related changes based on findings done under root-cause analysis.
Additional contributing factor is that there are a few other experienced team members already about to leave.
Must have technical skill set required for the replacement

Database (SQL and No-SQL)
Linux and Windows Operating Systems
Job description for the replacement candidate

Has experience of coordinating and guides activities of the Problem Management Team with Internal and External stakeholders
Develops and improves Problem Control and Error Control procedures.
Have ownership for controlling and ensuring root cause analysis and preventive actions are implemented for Customer Notification and Product Notification
Conducts post mortem and drives root-cause analysis for continuous improvement of the service design.
MUST have relevant experience in Incident Management and ITIL
Escalates the analysis and resolution of cross-functional problems to relevant internal stakeholders
Provides management information and uses it proactively to prevent the occurrence of incidents and problems in both production and development environments
Ability to create Process SOPs, Control plan
Create and present appropriate quality measures for weekly and monthly reviews for management
Ability create quality dashboards on quality metric and ability to present to management team
Understands the services delivery model.
MUST have experience dealing with international clients/customers.
Ability to lead conference calls with global team on various quality issues

About Company

Basware is the global leader in Purchase to Pay solutions. More than 1,000,000 satisfied users around the globe in various industries in both the private and public sectors rely on Basware products to automate business-critical financial processes. Motivated and skilled employees have a key position in Basware’s operations and they are central to the company’s continuing succe

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