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Product Support Specialist

Keywords / Skills : Product Support Engineer, Product Support Analyst, Product Support, Application Support, Technical Support, Customer Support

2 - 7 years
Posted: 2019-06-13

Job Description
The Product Support Specialist provides the first level of support for customers.

The Specialist will assume ownership of support cases assigned to him and will follow through until the case has been closed.

If a question cannot be immediately answered, the candidate will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue in a timely manner.

Advanced product knowledge and good problem solving skills are required for this position.

Work with sales team in product promotional activities.

Work with support team to provide product support and assistance to customers.

Work with support team to evaluate complex customer problem, identify root causes and derive resolutions.

Work with development team in performance analysis of new products and enhancements.

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