Job Description You will start your journey at danamojo as an individual contributor working in our Product/Technology team. danamojo’s Platform Support Engineer is a critical part of our mission to deliver timely, accurate and professional service to all our customers. This vital position requires an action-oriented, flexible problem-solver who will be responsible for all our backoffice and operations work along with managing our transaction database and managing all incoming transactions and outgoing payouts. He will also be the chief systems & operations troubleshooter for our NGOs in case something has gone wrong – from code integration to testing to payments processing to disbursal to customer support.
Required skill sets 1) Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned. 2) Prior experience in programming (any language), strong understanding of the software development process and delivery. 3) Strong SQL knowledge to write correct and efficient queries. Prior experience with MySQL is a plus. 4) Working knowledge of HTML, CSS, and Java Script to be able to understand and make changes to existing code as required. 5) Experience working with MS-Office Tools (MS Word, MS Excel MS PowerPoint) for documentation and processing large amounts of data 6) Ability to communicate correctly and clearly with all internal teams and external stakeholders 7) Maintain regular and reliable attendance, including daily schedule as assigned
danamojo is India's first payment solutions platform designed specifically for NGOs. Our purpose is to help NGOs raise more funds from individuals by providing a convenient and efficient mechanism to collect donations and engage donors thereby providing a superlative experience to the donor to make them repeat donors engaged to the cause of the NGO. We provide an "e-commerce like donation storefront" allowing donors to select donation products, capturing donor information for 100% legal compliance, providing multiple payment options – both online (credit card, debit card, netbanking, mobile wallets and EMI) and offline (cheque pickup in 100+ cities) modes of payment. A customized Thank You mail and 80G receipt is sent to the donor on behalf of the NGO on confirmation of the donation. The donation storefront is integrated in less than 5 mins by us on the NGO’s website. We also do different types of campaign mailers which we have found to increase donations for our NGOs by upto 10%. We have 600+ NGOs on our platform.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases