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Product Support / Customer Relation Executive

Keywords / Skills : Product Support Analyst, Remote Desktop, User interaction, Web Technologies, Technical Support, IT Helpdesk, ServiCe Desk, Technical Helpdesk, Customer Relation Executive

1 - 3 years
Posted: 2019-08-02

Industry
IT/Computers - Software
Function
IT
Role
ERP, CRM - Support Engineer
Salary
2.50 - 3.60 lacs
Posted On
2nd Aug 2019
Job Description
Responsibilities 
  • Responding to and Answering Calls, Emails and Web Tickets of end-users in a cordial, professional manner
  • Logging Tickets (Incident / Service Request / Information Query) for every user interaction handled
  • Providing first level support on our services via remote desktop calls if required
  • Route/Assign tickets to the appropriate support group, if necessary.
  • Identifying and escalating high-severity, priority issues
  • Updating Pending Tickets with timely, precise, accurate updates
  • Following-up with end-users, if necessary, for the closure of pending tickets


Candidate Profile
  • Excellent communication skills in English/ Hindi, with a neutral accent.
  • Excellent written communication skills with email etiquettes.
  • Good problem solving and analytical skills
  • Excellent customer service skills
  • Should be customer-service oriented.
  • Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls


About Company

Great Developers Info Tech Pvt Ltd. ( HRStop)
https://hrstop.com/

HRStop is a dedicated team with significant IT experience who believes in toning-down the complexity of business processes to improve performance and accelerate business productivity. We provide web-based hosted human capital management software that automates various HR activities and allows to use standard/ strategic HR services in the easiest, fastest and most secure way.
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