Quality Management team aim to ensure that the product or service an organization provides is fit for purpose, is consistent and meets both external and internal requirements. As a quality team, sometimes called a quality assurance team, the team of staff will coordinate the activities required to meet these quality standards.
Quality Assurance Team Job Responsibilities is to ensures consistent quality of production by developing and enforcing good automated manufacturing practice (GAMP) systems; validating processes; providing documentation; managing staff.
WIL is a non-profit community organization that has been providing quality employment support services and career development solutions to the London community since 1984.
WIL offers a full range of employment programs and services that are specifically tailored to meet the needs of immigrants and newcomers to Canada, Australia, Denmark, Austria, UK, Poland, etc. We specialize in accessing candidate resumes, and link them with employers, and help you need to prepare for work in any country on international scale.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases