· Responsible for managing and leading Product team for products knowledge related to HR functions (Recruitment, LMS, PMS, On Boarding etc) and other areas. · Manage weekly/monthly/Quarterly/Yearly Metrics/development process for all the products of SAP/Successfactors and present it to key stakeholders · Responsible for the Design of the products, Design of the development plan of product as well as strategic initiatives with scope extending of new initiatives · Subject Matter Expert (SME) or team lead on multiple, concurrent large complex product developments. Indian & international market research for development of a better product then already available in market place · Lead and influenced strategic initiatives, process improvements, product roadmaps, Benchmarking of the product developments
· Possesses in-depth technical and business knowledge across several products/platforms including (abap/hana/sql/oracle/xml/html) · Responsible for solving highly complex technical and business problems across multiple products/platforms, think creative to design new integrated solutions with other platforms · Strengthen products and accelerated solution delivery by linking subject matter experts to key issuesSkill Set:
2 - 3 Implementations done Involved in customization of product
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases