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Keywords / Skills : Product Consultant

5 - 10 years
Posted: 2019-07-25

Job Description
Position Summary

The goals of the Product Consultant (PC) are to provide product recommendations/configurations, provide technical and business use expertise for DocuSign’s SharePoint based applications, understanding of data and network security, ensure proactive communication to clients and internal staff, and manage enhancement requirements, escalations and capability to understand simple to complex business requirements and design a solution to meets those needs. The PC drives projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation.

The PC will play a critical role in success of the Professional Services team.

This position is an Individual Contributor and reports to the Regional Delivery Manager within client’s Professional Services organization

Responsibilities

• Consistently deliver on-time and on-budget projects and guidance to our customers that provide impactful solutions and result in highly referenceable accounts enabling strong adoption, renewal and upsell.

• Successfully plan, organize and manage all phases of a project to ensure customer satisfaction. This includes developing technical solutions to address client needs and tracking to project plans, project schedules, success criteria and milestones.

• Collaborate with DocuSign team to proactively uncover additional customer needs and support documenting client requirements and expectations.

• Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements. 

Basic Qualifications

• 5+ years working directly with business/customers to understand business needs and applying technology solutions to those requirements (Onsite)

• 3+ years of experience consulting/ leading implementation / solution architecture development / business analyst teams in Software or Software-as-a-Service industries (Onsite)

• Understanding of document/content management and/or workflow systems and their application to business process improvement

• Experience implementing workflow/BPM software (e.g. Nintex, K2), software (SharePoint On-Prem as well as Online, Salesforce etc.) 

Preferred Qualifications

• Demonstrate ability to uncover additional customer needs

• Ability to drive customer towards project completion or utilization of their contract

• Outstanding writing and verbal communication skills

• Strong multitasking and organization skills

• Proven track record of delivering projects/products to market within budget

• Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector


Key Skill(s)

About Company

Founded in 2000, CIT is a Microsoft Gold Certified Partner and Registered Salesforce consulting partner based in Chennai, India, with its parent company based in Seattle, USA. It provides software development & systems integration services to Small, Mid-market and Fortune 1000 companies across the globe. Congruent specializes in providing services on Software / Application Development, Salesforce, SharePoint, Business Intelligence, Microsoft Dynamics 365, RSA Archer, Managed IT Services, DevOps, Mobility, IoT, Testing, and IT staffing.

Congruent is a Microsoft Gold Certified Partner serves customers worldwide.

To know more about us, visit www.congruentindia.com
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