Develop metrics to measure growth & performance of the vertical and various processes. Interface with US based managers on production, quality & security guidelines. Work closely with client to proactively understand business needs and solutions to anticipated issues. Proactively identify gaps, report on quality trends, makes recommendations for improving and enhancing the existing framework / process by demonstrating thought leadership. Should be mature and a highly experienced professional with good exposure in bulk purchases. Should be aware of the latest technologies and various new materials available in the market. Should have an extensive contact base of vendors in India and abroad. Should be able to manage multiple / large residential projects and lead a team of Executives. Should have worked in an ERP / SAP environment. Should possess excellent Negotiation, Presentation and Communication Skills (local languages as well). Should have very high level of Integrity, be innovative and have the ability to think out of the box. Identifying the procurement needs at our residential projects / sites. Identifying potential suppliers, soliciting bids, reviewing bids and selecting suppliers, negotiating and awarding contracts, accepting delivery of products and inspecting the products, paying suppliers and maintaining vendor relationships. Having an alternative source for procurement (when required). Preparing monthly / quarterly / yearly purchase budgets, identifying potential cost savings. Ensuring compliance with the organizations rules and regulations and overseeing people and Performances of the Purchase Team.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases