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Keywords / Skills : Process Trainer , Trainer , BPO, Call Center, Domestic BPO, continuous improvement, Process Training

1 - 6 years
Posted: 2019-10-22

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Process Trainer
Posted On
22nd Oct 2019
Job Description
- To ensure continuous improvement in the training metrics of the process. 
- To define, standardize and monitor training parameters and thereafter make recommendations for ongoing improvements. 
- Perform monitoring coaching sessions to identify training needs, conduct refreshers and develop improvement action plan. 
-Develops training curriculum to address training needs for agent group identified with the team supervisor and team leads.


About Company

Starone is a recruitment firm in pune bpo placements
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