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Process Trainer / Sr. Process Trainer

Keywords / Skills : Process Trainer, senior process trainer, bpo, Outbound Sales

1 - 3 years
Posted: 2018-07-12

Customer Service/ Call Centre/ BPO
Process Trainer
Posted On
12th Jul 2018
Job Description
Conduct new hire training and soft skills training.

Organize, Plan and Implement monthly cyclic activities including fresher training, monthly tests and call monitoring.

Sensitize to training needs / understand learning requirements of different learning groups.

Liaison with the Quality and Operations to identify, screen and execute process improvement plans.

Plan and improve training workshops and projects to monitor and groom poor performers.

Day shift

sal upto 5lpa

About Company

Walkin for you