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Process Trainer

Keywords / Skills : Process Training, Soft Skills, Service Quality, Quality Management, Business Process, Product Training, Product Trainer

3 - 6 years
Posted: 2018-10-01

Job Description
Train Inbound and Email associates on the broking Product & Process

Conduct Online/Offline assessments to test Product/Process Knowledge

Collect the TNIs (Training Need Indictors) from the Service Quality Manager and

conduct relevant refresher Trainings

Conduct Soft skills trainings for Inbound/Email associates

Prepare and review Knowledge base documents from time-to-time and update changes

as per the process

Prepare Training material (PPTs, documents) on all aspects of product & process

relevant to the business process

About Company

Quotient Consultancy is an ISO 9001-2008 Certified Consultancy.

Mumbai based Recruitment and Corporate Training firm.@ Quotient we cater across Middle /Senior to C X O Level Hiring Across all Industry Sectors.
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