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Process Trainer (international Voice Process), Pune

Keywords / Skills : training, trainer, process training, process trainer, ttt, train the trainer, tni, tna, training needs analysis

Posted: 2018-12-07

Customer Service/ Call Centre/ BPO
Process Trainer
Posted On
7th Dec 2018
Job Ref code
Job Description
We have an excellent opportunity for the position of Process Trainer for a leading MNC in Pune.

Designation - Process Trainer (Will report to Training Manager)

Job Location - Pune

Shift - Flexible / 5 days working

Experience - Overall 2+ years with 06 months year in Process Training (International Voice Process experience is a must)

Qualification - Any Graduate

Walkin Interview - 08/12/2018 Saturday, (11 AM)

Job Responsibilities

Core work area
This should include the primary responsibilities that an individual spends maximum time on. Do consider day to day tasks, short & long-term objectives, complexity of tasks, scope of thinking which is required in order to complete tasks, develop concepts or procedures etc.; extent of control, autonomy of decision making.

Identifying training and development needs within an organization through quality scores
Producing training materials for in-house courses
Training new hires and conducting refresher courses
Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers
Weekly updates on process changes
Creating and conducting process knowledge tests
Assist in cross functional training during peaks

People Management
Should include responsibilities for other staff if applicable, in terms of recruiting of, assessing of, training of, managing of direct reporting staff

Should have the skill to identify the best candidates to be recruited for the job (trainees)
Span of Control 0

Key Results Area

Complete identified training sessions in time
Identify critical training needs
Development of training modules for new joining employees
Improve Quality of training
Training throughput
Trainer feedback scores

Interested candidates can mail on [HIDDEN TEXT] or can call on 09163435935

Desired Candidate Profile
Looking for candidates having exposure in Process Training in International Voice Process.

Should be available for Walkin Interview on 08/12/2018 at 11 AM.

About Company

2Coms Consulting Pvt Ltd. 2COMS, a Recruitment & Staffing solutions company , with a PAN India presence & expertise in Talent Acquisition for last 24+ years has its Corporate Office in Kolkata and Branch Offices in Bangalore, Pune, Hyderabad, Bhubaneshwar, Our Permanent Recruitment is 200+ recruiter workforce & provides jobs to 5000+ candidates annually in multi-verticals like IT/Technology, ITES, BPO , KPO, E-commerce, Telecom, Retail, Pharma, Healthcare, BFSI. We serve different industries like Manufacturing, BPO, KPO, Financial, BFSI, F&B, Pharmaceutical, Retail, Telecom, IT etc.
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