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Process trainer in Bpo

Keywords / Skills : Porcess trainer, Trainer, TTT, sales trainer, Product Trainer, Corporate Trainer, Process Trainer

1 - 4 years
Posted: 2019-04-11

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Process Trainer
Salary
2.00 - 4.50 lacs
Posted On
11th Apr 2019
Job Description
• Interacting with clients for daily updates and updating the entire floor with current updates and maintaining update a tracker on daily basis.

• Taken complete ownership of the process quality and ensuring that a seamless service is delivered by live call monitoring, coaching and feedback. 
 Preparing various Reports such as attendance, performance, weekly variance, monthly review& Tagging accuracy

• Conducting Observation & findings in reducing Repeats & Re-raises (RCA)

• Conducted training whenever required and shared best practices on the Operations floor. Developing strong interpersonal

• Organizing fun & events for the employees.

• Handling Briefings for Outgoing & Incoming executives.

• Analyzing the process gap between client & company & filling the gaps as required.



About Company

Subhadrajobs Consultancy hiring for the BPO
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