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Process Trainer- Domestic ==== Bhayander ==== Sales ===Day Shift ==== 20 POSITION


Keywords / Skills : Process Trainer, Day Shift, salesCall Centre, Bpo, Training, Training and Development, Sales Training, Learning & Development, Training Delivery, Training Trainer, Trainer, Learning

1 - 2 years
Posted: 2019-11-21

Customer Service/Call Centre/BPO
Process Trainer
12th Class (XII)
3.00 - 4.00 lacs
Posted On
21st Nov 2019
Job Description
Roles and Responsibilities

 To manage end-to-end process training batch
 Must have exposure on conducting soft skills, process/product and system training in a BPO as trainer
 Must ensure successful clearance of agents from training phase during certification
 Must have handles more than 10 batches (end-to-end process training)
 Must have managed operations and client interactions during training phase
 Co-ordinate with various departments for support for successful completion of batch
 Must conduct various refresher on floor basis audit output on monthly basis
 Must conduct quality checks for 0 – 30 day agents on regular basis

Technical Skills

 Should be well versed with MS Office (Word, Excel, PowerPoint and Outlook)
 Should have excellent communication skills (written and spoken)

About Company

ACE Consultancy & Recruitment
ACE Consultancy & Recruitment is an organized management
consulting firm, offering job consultancy services and
placement consultancy services in India mainly for Domestic
and International BPO and Information Technology. We
are young, dynamic and fastest growing Management
Consulting providing organization driven by knowledge,
integrity and performance and committed to customer
satisfaction. Our team with single- minded dedication work
towards offering reliable and consistent services to the clients.
With companies increasing relying on HR consultants to source
their manpower, it is a strategic imperative to choose the right
recruitment partner. As a valued business associate, we will: -
 Be highly responsive to your HR requirements because time
is money!
 Acquaint with your company's corporate culture, aware of
industry-sector and understand well your HR needs.
 Be resourceful enough to offer practical insights into
prevailing job marketscape scenario so that you may
fine-tune your HR sourcing requirements.
 Identify top-notch talent & offer them for possible best fit in
your company.
 Follow industry best practices in client engagement with a
focus on service excellence.
 Offer cost-effective HR solutions.
 Build a long-term business relationship with trust, reliability
& quality service as the watchwords in serving your
Our Vision is to provide an exceptional recruitment service
to both Clients & Candidates, founded on the principle of
achieving the highest [possible standards in all that we do.
Our Mission is to develop an outstanding track record as
a passionate, talented and high performing team which is
consistent in delivering excellence in HR recruitments.
Sourcing & Validation Team:Our HR Recruitments services will
help you to identify and recruit the best talent with the
relevant experience at fast speed. Our recruiters possess
more than 5+ Years of Rich Cross Functional Experience in
HR Management Including Recruitment, Training &
Development, Performance Management.

Benefits of using ACE Consultancy & Recruitment
We work closely with clients to determine the exact
qualification and skills needed in a prospect and we interview
candidates extensively to ensure their experience and needs
are appropriate for the job and culture offered to our clients,
we stringently maintain a set of core values" Quality,
Teamwork, Speed.
Big brands have great advantages in terms of service
capabilities yet at times, they lack the flexibility which a
smaller consultant offers. Further, the response may not be

personalized & most importantly, accountability may be non-

Partnering with the right HR consultant is critical to fulfilling the
hiring needs of the organization in a time-bound, cost-effective
manner with a strong focus on providing quality hires.
ACE Consultancy & Recruitment Objectives:
 Supply Quality personnel within agreed Time scales
 Be an effective Recruitment source and Partner
Our HR Recruitments services will help you to identify
and recruit the best talent with the relevant experience at
fast speed.
Our Range of Services:
 Recruitment Services
 HR and Management Consultancy
 Training and Management Development
ACE Consultancy & Recruitment
B 73, Shanti Shopping Center,
OPP Mira Road Station,
Mira Road East,
District THANE
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