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Keywords / Skills : Process improvement, Scheduling, Analytical, Automation, Operations, Succession planning, Operations management, Technology solutions, Employee development, Quality standards

5 - 10 years
Posted: 2019-01-10

Telecom/ ISP
Studio Operations Manager
Software Engineer/ Programmer
Regional Mgr/ Manager(Operations)
Posted On
10th Jan 2019
Job Ref code
Job Description
Job Description:
    The Process Lead will lead and manage a team of high performing individuals, responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces. The job involves organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team. He/she will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams.

    He/She will manage performance measured on operations/business goals, and SLA metrics. the individual will interface and drive agenda with the automation & technology teams to build scalable solutions and in addition he/she will be responsible for ensuring the safety, security and integrity of Amazon s systems and data.

    The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.

    The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon s core business values and initiatives, and translates those into everyday practices.

    Some of the key result areas include, but not limited to:

    Responsibility for meeting operational and business goals

    Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals

    Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations

    Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.

    Executing specific people programs on coaching and development and team engagement.
Desired Candidate Profile
    5 yrs work experience

    Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources

    Has experience in managing critical operational processes, with SLA responsibility

    Possesses analytical, mediation and problem resolution skills.

    Track record of employee development (emphasis on selection and retention).

    Demonstrated leadership with a bias towards action and ownership.

    Skilled in collaborative management, succeeding through clear formal and informal communication with members of the remote and local management teams.

    Excellent written and oral communication skills

    To receive security clearance all candidates must undergo a background check

About Company

Amazon India Software Dev Centre Pvt Ltd Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in the United Kingdom, Germany, France, Japan, Canada, Italy, and China and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet
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