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Process Executive Voice at XL Dynamics India Pvt. Ltd.

Keywords / Skills : Customer Service, BPO, Voice Process, Customer Support, Inbound calls, Outbound calls, international calls

1 - 3 years
Posted: 2019-05-13

Industry
Banking/Financial Services
ITES/BPO
KPO/Analytics
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Education
Any graduate
Posted On
13th May 2019
Job Description
This position is open for male candidates who are willing to work in Night shift.
Key Responsibilities:
  • Handle inbound calls for customer service department and resolve customer queries. 
  • Make outbound calls to customers to provide resolution. 
  • Maintain high standards of Call Quality and Compliance. 
  • Strive towards customer satisfaction.

Skills/Expertise:
  • Minimum 1 year of experience in International Voice Process. 
  • Excellent communication skills (verbal and written). 
  • Ability to manage and prioritize multiple work requirements to meet deadlines. 
  • Must be self-managed, responsive and dedicated to customer support. 
  • Ability to work independently as well as in a team environment.

Job Shift: Night

  
Experience: 1-3 Years

Education: Graduate/HSC

Job Location: Navi Mumbai

Salary Range: INR 3,00,000 - 4,50,000 P.A.
  • Salary will not be a constraint for the right candidate and it may vary based on experience and skill set. 

Please find below all the details for the recruitment drive:


Date of Interview: 13th May, 2019 to 26th May, 2019.
Please Note that the Recruitment Center will remain closed on "Saturday & Sunday".


Timings: 10:00 AM to 11:00 AM

(Late entrants would not be entertained)

Please find the recruitment centers below for walk in:
  • Navi Mumbai 
Navi Mumbai Recruitment Center:

Venue :
XL Dynamics India Pvt. Ltd.

Rupa Solitaire,

Unit no. 118(1s t Floor),

Building No. A-1, Secto r 1,

Millennium Business Park,

Mahape, Navi Mumbai - 40 0 710

Please Note:
  • We welcome candidates based out of Mumbai. Initial relocation support in the form of travel and accommodation reimbursement will be provided to candidates who have been offered employment, as per the company policy. 
  • Commute facility (pick up and drop) will be provided to candidates residing in western suburbs post selection as per the company policy. 
  • The complete recruitment process may take the entire day; candidates are therefore requested to plan out their schedule accordingly. 
  • Candidates who have appeared for our selection process in the last 3 months are not eligible for this opening. 
  • Candidates with notice period of more than 60 days (non-negotiable), are requested not to apply.

To Carry:

1) 1 Hard copy of your updated resume.

2) 1 Recent passport photograph.

3) 1 Pen.

4) Candidates must carry their Identity cards.

5) Experienced candidates are requested to carry their last three month's salary slips.

PS: No prior appointment or scheduling is required. If your candidature fits the profile mentioned above, you
may directly Walk in on any day from Monday to Sunday between 10:00 AM and 11:00 AM. In case you have any queries, please send us an email at [HIDDEN TEXT]. Due to immense participation of the
candidates at all our Recruitment Centers, we are having huge volume of phone calls at our office. Hence, we
may not be able to attend your call.




About Company

XL Dynamics (India) is a business information services company founded in 2002. We are focused on providing the highest quality financial services to the financial markets, part of diverse portfolio of services.

Being a technology savvy company, we have also developed our integrated technology platform to bring the best of the banking services and innovative financial products. Our experience in financial and banking industry with a blend of technology enables us to provide the most efficient and cost effective services to our customers.
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