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Process Executive Process Associates

Company Name Confidential

Keywords / Skills : Non Voice Customer Service Voice Process Inbound Customer Service Customer Support Representative Online Chat Representative Chat Support Executive Email Support Outbound Calling International BPO

0 - 3 years
Posted: 2019-04-18

Nationality
India (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
ITES/BPO
KPO/Analytics
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Telesales Executive
Telemarketing Executive
Education
Any graduate Class 12
Other
Stream:
Any
Salary
1.20 - 3.50 lacs
Posted On
18th Apr 2019
Job Description
Job role- Process Associate(voice/Non-Voice) 
Candidates with minimum 01 Month to 3 years of experience in customer service are eligible.

Experience in both voice& non-voice are eligible.

10+2+3 continuous education mandatory.
Handle Escalations & complaints

Provide resolution to customers through telephony interaction to ensure 100% customer satisfaction

Handle complex service issues of customers within TAT

Identify and implement strategies to improve quality


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