PROCESS EXECUTIVE (Non Voice)

Job Summary

Company
Cognizant Technology Solutions India Pvt Ltd
Industry
ITES/BPO
Location
Bengaluru / Bangalore, Hyderabad / Secunderabad
Years of Experience
0 - 1 years
Function
Customer Service/Call Centre/BPO
Posted On
29th Sep 2020
Skills
Process Executive,Customer Service,Customer Support,Customer Care,Non Voice Bpo,Non Voice support, Non Voice process

Job Description:

ROCESS EXECUTIVE (Non Voice)

Years of Exp : 0-10 months

Education : Graduate (exclusion: Tech graduates)

Skillset : Non-voice process

Reporting: Team Lead / Team Manager - B&L

Location: Bangalore/ Hyderabad

Job Description:


Qualification:

• Graduate (exclusion: Tech graduates)

Responsibility:

Business / Customer:

- Minimal Customer interaction under guidance• Understands Domain Process/sub process, functions, terminologies (such as SOP, QC checklists).

Project / Process:

- Handles First level processing of assigned transactions, Complex problems (procedures/processes) are referred to Supervisor/Line Manager

• Adhere to quality requirements, achieve targets/volumes in given TAT(Turn around time).

• Adhere to the mandatory industry regulation and compliance requirements for the given process.

Knowledge Management:

- Understand various document templates and standards(Such as SOP's) to interpret the documents & related terminologies

People/Team Management:

- Adhere to org hygiene and compliance needs in terms of Time sheet submission, Assimilation & Attendance


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About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


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