Walk-in @ INFOSYS BPM- Hiring for Banking Non Voice Process- Jaipur Interview Details Interview Date: 13-Aug-18 to 17-Aug-18 (Monday To Friday) Interview timings: 10 am to 1 pm Interview venue Details: Infosys BPM Limited Mahindra World City (Jaipur) Ltd. Special Economic Zone, Village Kalwara, Tehsil Sanganer, Off National Hwy # 8, Jaipur, Rajasthan – 302029
Contact Person: Amit Job Description -Good communication skills in English (Verbal/ Written). -Basic numerical ability & analytical skills -B.Com, M.Com, BBA, BBM ,MBA, BSc. BE. ( Any graduate, Any Postgraduate ) -Flexible to work 24/7 shifts Job Designation: Process Executive Job location: Jaipur Please Note: Mention DS-Bhavana on top of your resume before submitting it to the recruiter.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases