Walk-in @INFOSYS BPM- Hiring for Senior Process Executive- Gurgaon
Interview Details Interview Date: 12-Nov-18 to 16-Nov-18 (Monday To Friday) Interview timings: 11 am to 3 pm Interview venue Details: DLF Cyber City, Building No.06, Block A, B and C, 7th floor, SEZ, DLF, Phase 3 Gurgaon - 122002
Contact Person: Sushil
Job Description- – Voice Process -Good communication skills in English (Verbal/ Written). -Basic numerical ability & analytical skills -1 – 2 years of work experience in BPO sector – 1-2years of experience
Job Description: • Excellent communication skills • BA/BCOM/BBA • Excellent verbal & written communication • Good Voice resource • TDS knowledge
Job location: Ghaziabad Salary: Best in the industry!!
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases