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Process Executive

Keywords / Skills : Non Voice Bpo , BPO Executive, BPO, non voice process, Backoffice Operations, Banking Process, Banking Operations

0 - 3 years
Posted: 2019-01-18

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Education
Any graduate
Posted On
18th Jan 2019
Job Description
MEGA & Special Walk in- drive @ Infosys BPM- Hiring for Multiple Skill Sets- Non Voice Process

NOTE:

Please mention DS-Bhavana on top of your resume

Eligibility Criteria-

Job Title: Customer service , non-Voice , back office

Domain: Non Voice, Customer Service

Work Location: Bangalore

Qualification- Any graduate 0 - 3 years’ experience

Shifts- 24 / 7 rotational shift

Interview Details:

Venue Details,

Infosys BPM Ltd

#785, Ground Floor Axis Sai Jyoti

15th Cross 100 Feet Road

Sarakki, 1st Phase J P Nagar

Landmark Sindhuri Convention Hall.

Interview Date- 21-Jan-19 to 25-Jan-19( Monday to Friday )

Interview Time-10:30AM to 1:00PM

Contact Person: Ramya / Bhavana

Job Description

Multiple Skill Sets:

Order Management

• Processing of Orders in the system as received from the stakeholders

• Communicate with relevant stakeholders if any information is missing

• Ensure that orders are processed within agreed timelines

• Prior experience in processing of Sales Orders in any of the ERP systems

• Excellent written communication as this role requires him/her to communicate extensively with stakeholders for any information

• Good Oral communication

• Good MS Excel skills.

Sourcing & Procurement:

Responsibilities:

• Handle and resolve phone calls /email Vendor & in house queries, follow-ups on Procurement P2P cycle

• Meeting SLA parameters of the process.

• Responsible for maintaining the trackers related to team

• Coordination with different team for project aspects

Desired / Preferred Skills

• Indirect sourcing exposure

• Capability to manage client SLA.

• Ability to operate effectively in a matrix management environment

• Microsoft office tools - MS Word, MS Excel, MS PowerPoint.

• Best practices of Spot buy

• Ability to build effective working relations with clients and colleagues

• Excellent communication skills – Written and Verbal.

• Research and Analysis skills while performing process related activities.

Banking Process

 Excellent communication skill

 Good Analytical skills

 Prior experience in Private wealth management operations, any banking operations

 Sound knowledge in trade life cycle/international payments/various securities operations

• Job Location: E-city, Bangalore

• Qualification: B.com, M.com, MBA, BBA (Non – BE/B.Tech/BCA)

• Shifts : 24/7

• Experience : 12 to 20 months.

Other Skill Sets

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

• Excellent computer proficiency (MS Office – Word, Excel and Outlook)

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

• Bachelor’s Degree in Science / Commerce / Arts

Please mention DS-Bhavana on top of your resume

Please refer friends/colleagues if looking out for voice process opportunities.

Candidates good in communication and willing to work in voice process can apply!!

If interested, please Walk-in to the Venue for F2F interview !!

The candidate should carry below mentioned documents in Original:

10Th, 12Th, Graduation and Post-Graduation (Mark Sheet and Certificate).

2 Color Passport Size Photographs.

ID Proof Pan Card, Driving License, Voters ID, Ration Card, Bank Passbook with Photograph (Nationalized Bank) and Passport.

Previous Employer Relieving Letter or Experience Letter. (If Any)

Current Employer Appointment Letter and Salary Slips (Last 2 - 3 Months) (If any)



Thanks & Regards,

Bhavana

Talent Acquisition | INFY HR



About Company

Infosys BPM, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPM addresses your business challenges and unlocks business value by applying proven process methodologies with integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process reengineering.
About Recruiter
Mythri s
HR - Recuiter
Infosys BPM Limited
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