Process Executive - Data

Job Summary

Company
Cognizant Technology Solutions India Pvt Ltd
Industry
IT/Computers - Software
Location
India
Years of Experience
Function
Customer Service/Call Centre/BPO
Posted On
11th Oct 2019
Skills

Job Description:



TL/TM

Qualification:
Education:
Bachelors degree or equivalent practical experience preferred

Responsibility:Stakeholder/Business Management
Effectively address client queries with timeliness and accuracy.
Provide relevant client specific statements and information as per the requests received.
Process Trade Exceptions and/or tasks assigned as per the defined procedures and timelines.
Investigate and resolve breaks related to financial mismatches, unconfirmed or missing trade bookings, nonreceipts, payments and interest claims that are payable or receivables.
Liaise with all the stakeholders (front desk personnel traders, account managers, relationship managers and credit officers ) via phone/ email and chats to ensure timely and accurate resolution of breaks of both economical and noneconomical in nature.

Knowledge Management:NA

Customer Relationship Management: Liaise with all the clients, stakeholders (front desk personnel- traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and non-economical in nature

Process Improvements and Process Adherence: Contribute towards process improvements programs in their area of work

Actively participate and contribute to team initiatives:regular team meetings, presentation of thoughts /ideas, etc
Follow and actively foster a risk management culture within the teams, where issues are raised / resolved on time.

APPLY NOW
 
 

About Us:

Cognizant is a global leader in business and technology services that helps Clients bring the future of work to life – today – in a business environment that is being transformed by accelerating globalization, virtualization, and the shift toward cloud technologies.

We continuously seek the “best and the brightest” when we recruit new employees, and we’re consistently an “employer of choice” at leading engineering and business schools around the world. Our domain industry specialists have well-established backgrounds working with companies in the industries we serve.

Our teams and their talent are a principle reason that we consistently outperform the competition.


Disclaimer: