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Process Developer - Source to Pay


Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive (Voice)
Posted On
12th Sep 2019
Job Ref code
CPG013584
Job Description
Job Description :

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world\u2019s biggest brands\u2014and we have fun doing it. Now, we\u2019re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Process Developer, Source to Pay

We are looking for someone with extensive knowledge and understanding of handling email inquiries from internal customers, as well as external vendors. Delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
You will be responsible to research and resolve inquiries relating to Accounts Payable, Procurement Operations, Supplier queries and Product Ordering.

Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided

Responsibilities

Process purchase requisition and supplier-set up
Handling email inquiries from internal customers, as well as external vendors. Delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Acts as liaison pertaining to Accounts Payable team etc
Develops communication between customers to have a smooth transaction
Ability to perform and resolve query of a customer to build a better relationship Monitor generic email box for incoming queries and acknowledge them as per SLA Keep track of all requests received, either through ticket or manual tracker, for productivity and follow up purposes Follow up with requesters/co-functional teams to provide quicker resolutions Follow up with Suppliers/Vendors wherever required Provide periodic updates to users/impacted parties on the status of the ticket/issue raised Transfer/Escalate inquiries to appropriate teams for resolution Identify opportunities to improve/streamline process


Qualifications
Minimum qualifications


Graduation in Commerce (B.Com)

Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable

Excellent Communication Skills - Written and Spoken

Customer Management Skills

End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)


Preferred qualifications


Well versed with MS Excel

Understanding of Procurement/Supplier Set-up Concepts

Familiarity with WorkDay and Coupa will be an added advantage


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
For more information, visit
www.genpact.com
.
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