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Process Developer - Order Management

Keywords / Skills : Process Developer , Order Management, Order Processing, Procurement, WorkDay, Coupa

Posted: 2019-09-16

Industry
ITES/BPO
Function
IT
Role
Customer Service Executive (Voice)
Posted On
16th Sep 2019
Job Ref code
HMS003091
Job Description
Job Description :

Follow up on customer interactions in a timely manner. Communicate with stakeholders to address issues and concerns. Finally, take action on feedback provided
. Process purchase requisition and supplier-set up
. Handling email inquiries from internal customers, as well as external vendors. Delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
. Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
. Acts as liaison pertaining to Accounts Payable team etc
. Develops communication between customers to have a smooth transaction
Ability to perform and resolve query of a customer to build a better relationship
. Monitor generic email box for incoming queries and acknowledge them as per SLA
. Keep track of all requests received, either through ticket or manual tracker, for productivity and follow up purposes
. Follow up with requesters/co-functional teams to provide quicker resolutions
. Follow up with Suppliers/Vendors wherever required
. Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
. Transfer/Escalate inquiries to appropriate teams for resolution
. Identify opportunities to improve/streamline process

Qualifications
Minimum qualifications

. Graduation in Commerce (B.Com)
. Relevant experience in Order Management
. Excellent Communication Skills - Written and Spoken
. Customer Management Skills
.

. Well versed with MS Excel
. Understanding of Procurement/Supplier Set-up Concepts
. Familiarity with WorkDay and Coupa will be an added advantage
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit YouTube (https://www.youtube.com/user/GenpactLtd) .



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